- What operating systems do you servers run?
- What networking equipment to you use?
- What operating systems do your clients run?
- What applications are mission critical?
- What administrative approach do you use (centralised/decentralised)?
- Do you perform regular maintenance on your systems? If so, what does it entail?
- Do you have a helpdesk, what type, how does it work?
- How many users do you have? What is their level of knowledge?
- What is the organisation's policy on training and self-development?