Requesting an email read receipt using PHP

I've designed a custom PHP/MySQL application to allow users to log IT Support requests via a website. The jobs are then added to a MySQL database and emailed to me. Users requested that they be notified when their support request has been read by the IT Staff. I could set auto-reply up in Outlook, but it doesn't mean I have actually read the request. I could also manually send a reply to every request I receive, but I wasn't going to do that either. The best option I could see was to get the PHP script to request a read receipt when the script sent the email. I was so glad to find this tutorial on PHP Freaks that made it really easy to do.

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